One of DS’ Christmas gifts came in a red LBC pouch on Christmas Eve. It was his passport! 🙂
We applied on the 1st of December and got it on the 24th. Note to self, if you need to get your passport quick, don’t do it during December! The experience when we got to DFA Megamall was pretty much the same as DA’s (read about it here) except for the overly long line that was snaking the entire floor. We got there in time for the 2PM appointment and they were just letting in people from the previous time slot! Oh my! Anyway, it was a good thing that our applicant was a minor and so we were able to skip the long line and go inside directly.
Looking back, I am so glad that the whole thing was a breeze, from the NSO documents application to the passport application itself, thanks to Citizen Services.
The Citizen Services Call Center for Filipinos by Filipinos
Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. Primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies.
Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.
The central services available to Filipinos are:
NSOHelpline.com
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.
DFA Passport Appointment System
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.
GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.
SEC Express System
A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access www.secexpress.ph or call (02)737-8888 to facilitate processing.
Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens. Yey!
Super love the fact that everything’s online now. It made our lives easier. Pati NBI is online na din. Yey!!
Celerhina Aubrey recently posted…Christmas With My Other Family
Sobrang laking convenience talaga pag online na 🙂
Our passports were expired na, everything is online na nga nakakalimutan ko pa rin magset ng appointment. hehehe! Wala kasi pag gagamitan pa kaya siguro di ko minamadali.
Michi recently posted…DIY: Pajama
cheers to online services! sana ung internet sa pinas bumongga na din ang speed lol
Aci recently posted…My #itrustU Journal
I’ve tried NSO helpline before and I’ll continue using the service in the future. The price may be doubled but it saves us more time compared to waiting in line for hours.
Nilyn Matugas recently posted…Nate’s 8th Month Update
Super easy application nga pag online. Kaya lagi mga transactions namin kung may option na mag online, sa online na namin ginagawa.
xoxo
MrsMartinez
MrsMartinez recently posted…Swarovski Stardust Bracelet (Fuchsia)
I will soon be on this road too. My baby girl needs her passport soon 🙂
Renz recently posted…DIY Mad Science Birthday Party for Girls
I have been using NSO online service and they are truly hassle free, fast and efficient.
mamaspeaks recently posted…Festive Hotel – Resorts World Singapore
Good thing, level-up na tayo! Online services are really helpful!
Sol Razo recently posted…8 good reasons to organize parties at Victoria Court
This system was really very helpful for us when my husband had little time to spare to renew his passport for a trip to Singapore. 🙂
May De Jesus-Palacpac recently posted…Active Fun in BGC is not for fainthearted folks
Online is a great help to a busy mom like us 🙂
I haven’t tried the Passport System yet. Though I have to commend their NSO services. Everything is so quick and hassle free 🙂
Ayi recently posted…My 2015 Momma Resolutions
I haven’t tried any of the services yet but I already love the idea! I need to remember this when we apply for our passports. Yay!
Maan recently posted…10 Money Habits to Leave Behind in 2015
Pilipinas Teleserv is great! I actually reordered my kids’ birth certificates last month. It was a very easy, fast and no-fuss transaction.
Janice recently posted…On Family Reunions and Goodbyes
It’s really nice that we can get a copy of these documents online and it will get delivered pa at home. It’s very convenient.
Peachy @ The Peach Kitchen recently posted…Starbucks Espresso Confections, New Food Items, and Promotion for January 2015
I love all things online and I love the fact that Citizrn service provides everything in one stop
My son and I will be applying for our passports this month. I will definitely make use of Pilipinas Teleserv for getting some needed documents and for securing our passports.
Maria Teresa Figuerres recently posted…Pinkberry Salted Caramel Frozen Yogurt
I really like how it’s sooo much easier to get/renew a possport nowadays!
Chinky Magtibay recently posted…Thankful Thursdays with Martine De Luna! My Little Family, MakeitBlissful.com, True Friends & Community
I agree with you. Citizen Services makes our life easier. The help really counts. Sometimes I use Citizen Services when I need them.
TweenselMom recently posted…Professional Eyelash Extensions – A Mom’s Pretty Eyes Quick Solution
Teleserv service is really a big help and makes our life easier. I hope that getting an SSS ID will be available online too.