Dear Texas Roadhouse,
We tried so hard to like you but you just wouldn’t let us.
We got to your place at the Uptown Mall, BGC at around 8PM. The place was packed but we were fortunate enough (or not) to be led to a booth deep inside the restaurant. By the time we sat down, our stomachs were already grumbling and so we quickly perused the menu and were ready to place our orders.
However, the dance music came on and your waiters and waitresses started dancing. It was all very entertaining but we badly wanted to order already.
When the music finally did stop, we caught the waiter’s attention and gave our orders. To keep our tummies happy, we started with the complimentary peanuts on the table. The kids however, were not into it so they grew restless. Upon glancing at other tables, we saw baskets of complimentary bread and butter. Ours however, never came. We had to ask for it.
The bread and butter, which were yummy by the way, kept us company for a while, a long while actually. An hour into the meal, we still haven’t received any of our orders yet. Diners have come and gone and yet, there we were still without food. And yes, we’ve called for follow-up countless times before already.
Could it be that our orders never reached the kitchen? Our orders were taken after all the dancing so the whole fanfare could have somehow affected it. Possible. Probable. Detestable!
When the server finally came with a tray, we were sorely disappointed that he only served one of the orders, a burger.
After all that waiting, you couldn’t even bring them all together?
Countless follow-ups later reared nothing. It was not until the waiter, while cleaning the booth behind us saw that our table was still empty that he rushed into the kitchen. He came back with our tray of orders.
The manager chose that time to drop by our table to ask how everything was. I’m usually not the type to get angry but that time, I was fuming. I angrily complained about how we’ve been waiting since forever for our food to be served and when they are, they’re incomplete and all mixed up (different ordered, different came). He quickly retreated and within a few minutes, a waiter came back with our orders complete and ready.
Dang! One has to get angry to get his food served promptly and properly?
After feasting on our food, we forgave all previous errors, and called for a cup of coffee. The manager even took our order.
We eventually asked for our bill and had the order of coffee cancelled because, as before, it never came.
The server was very apologetic about the whole thing, even offering bread and peanuts for us to take home.
What a nightmare! A quick time check revealed that we spent more than 2 hours there, waiting and fuming mad for the most part.
Texas Roadhouse, I gleaned that you are part of the Bistro Group. I had expected more from you.
Maybe we’ll meet again next time.
Under better circumstances, I hope.