Renew US Visa via Dropbox

How to Renew US Visa via Dropbox

If you have an expired (within 12 months) or expiring US Visa, you may be able to renew it without having to schedule an interview with the US Embassy.

Yey, right?

I just got our passports back and ta-da!

Renew US Visa via Dropbox

That’s all via dropbox and it’s super easy! I’ll walk you through how.


To qualify for the interview waiver, the applicant must answer YES to all items:

  1. I have a previous B1/B2 visa that I wish to renew.
  2. My visa was issued after July 1, 2007.
  3. My prior visa was valid for at least five years.
  4. My prior B1/B2 visa is still valid or expired within the last 12 months
  5. I am a citizen of the Philippines.
  6. My prior visa does not say “Clearance Received” or “Travel with Employer”.
  7. I have my passport with my B1/B2 visa in my possession.
  8. My most recent visa was issued on or after my 14th birthday.
  9. The last time I applied for a B1/B2 visa it was approved.

Step 1: Fill up DS-160 Form


  • Be sure to note down your application ID and answer to your secret question so you can retrieve your application should you need to.
  • Fill up the form accurately. The form is lengthy with questions about your travel plans, previous trips, work/educational background, and security checks. Rest if you have to. You can always retrieve the form again and continue where you left off.
  • Supply all the names that you go by. This is especially important if you are going from maiden name to married name and vice versa. Also, if your name has a native character like Ñ, it goes under the field Name in Native Alphabet.
  • Double check all information entered. My computer was set to auto-fill so some of the items it entered were incomplete or incorrect. Make sure to review the information before signing and submitting.
  • Test your photo. At the end of the form is a photo upload tool that lets you check if the photo you are submitting follows their requirements. Take advantage of it so that you’re sure that your photo is acceptable.
  • Once you’ve submitted the form, print the confirmation page.
  • Each applicant must have his/her own form.

Step 2: Pay the Visa Fee


  • Follow the link above to get a receipt form, which you will bring to the bank to pay.
  • Payment can be made via BPI deposit or online via Bancnet or BPI Online Banking.
  • Each applicant must have his/her own unique receipt number.
  • The B1/B2 Visa fee is $160 or P8480.
  • Write the applicant’s name and birthday on the upper part of the receipt for the bank to use.
  • The teller will return the lower part of the receipt, do not lose this.

Step 3: Create/Login to your CGI Federal Account


  • If you already have an account from previous applications, simply login with your email address and password. Otherwise, create a new account.
  • Do not create multiple accounts. If the system detects that you have an account with them already, it will ask you to consolidate your accounts and submit your passport for verification.
  • You only need one account per family. I made an account for the husband and then added myself as a dependent. It will need your passport details and your DS-160 confirmation number.
  • There will then be questions about your qualification for the dropbox/interview waiver. You and your dependents must be able to answer YES to all the questions to qualify.
  • There is one question towards the end about no changes in name there that might stop you if you are an applicant with a maiden surname changing to a married surname. I got my old US visa before I got married so it still bears my maiden name. Now that I’m married though, the new visa has to also reflect my married name so it is a change name, right? I actually stopped my application and had to research about it. It turns out that I still qualify because I indicated in my DS-160 form my maiden name as my other name. Whew!
  • When you’ve answered Yes to everything, you will be led to the Interview Waiver Confirmation Letter. Print this out.

Step 4: Ensure that you have all the Requirements

Renew US Visa via Dropbox

  1. Interview Waiver Confirmation Letter (from Step 3)
  2. DS-160 Confirmation Page (from Step 1)
  3. ALL Passports since your last US Visa.
  4. 2 Recent 2×2 Photos that meet the Photo Requirements. Your application will be returned if the photos submitted are not allowed. You will have to drop it again at a 2GO branch, at no extra charge though.
  5. Proof of Payment (from Step 2)

Note: You might want to take photos of your passports and visas, just so you’d have a soft copy, before you send it off.

Step 5: Drop it off at any 2GO Express Outlet

Once you’ve packed all the requirements in Step 4 in an envelope, bring it to any 2GO Express branch near you. You’d be given a form like this.

Renew US Visa via Dropbox

Fill up your name, address, passport number and UID number (the barcode in the Interview Waiver Confirmation Letter). Each applicant has to fill up one form, even if you are applying as a family.

The staff will then put your entire envelope in their pouch and send you off with your waybill. You don’t have to pay anything for this.

Step 6: Wait for your Passports to be Delivered

It’s a very quick wait actually.

I dropped off ours on Wednesday evening so it was dispatched the next day because it was already after their cut-off time. By Monday, I already received an email and a text message saying that it was already picked up from the US Embassy. It arrived on our doorstep on Tuesday, so that’s just 3 working days.

If you will not be there to receive the passports, do make sure to leave a proper authorization letter and ID. The 2GO personnel was very strict in checking for IDs as they have to note it down in their waybills.

106 thoughts on “How to Renew US Visa via Dropbox

  1. Your blog if very helpful. I have same question also.i got ny visa when i was single and now I am married. What was your answer to that question? Was it YES OR NO. Thank you.

  2. Thanks for sharing this. My visa is expiring this December and I am qualified for the interview waiver. Do I need to have upcoming travel plans to the US to be able to renew my visa? What if I plan to travel next year, with no definite month and date yet? Thanks!

    1. Hi! were you able to renew your visa already? mine expires this month (october) and so I did the whole visa renewal process. My only concern is that my visa waiver letter only wanted me to pass three items, the 2×2 photos, my old passport with the visa and my new passport, and the visa waiver letter. nothing else. No DS160 and no receipt for the visa payment… anyone have the same experience?

      1. I just renewed mine. I just sent those three and added a copy of my DS 160. I got my passport after 3 days. 2go just texted me that they were about to deliver my passport within the day.

  3. Thanks for sharing this. My US visa is expiring this December and I am qualified for the interview waiver. Do I need to have upcoming travel plans to the US to be able to renew my visa? What if I plan to travel next year, with no definite month yet? Thanks!

  4. Question! so in your application you already used your married name as your primary name right? where exactly do i have to write “other names that i go by”? in that portion, is that where I write my maiden name? My married name has an Enye, do I write it in my primary name application as Enye or as N?

    1. The only name field that allows the enye is the field Name in native characters so that’s where you put it. Other names that you go by, maiden name. Yes

  5. Hi! Thanks for sharing this. I have the same question also. Did your married name appear on your new visa? Did you still send your marriage certificate as proof? Thanks

  6. Good day, just want to have your opinion. We are a family of 3 , our son who just graduated from college and is 23 years old. Our US tourist visa expired last April 29, 2018 (10 years) . We have been in the US 3 times already (me 4 times). My son was 13 and 12 days old when our US visa was issued. Can we risk applying for drop box as family even though my son was not 14 years old at the time our US visa was issued or we renew via the traditional way. Pls advise. thanks

  7. Thank you. Your blog helps a lot. We are a family of four and our visa expires in November. Thanks for the read and advise. God bless you.

  8. hello, I went to a 2GO location for drop box of my documents and they are asking a DSL form. Did they ask you that when you drop off your documents? thanks.

  9. Your blog really helped me completed my parents Visa renewal. Now i have to take Step 5 and Step 6. Thanks for a well written Blog about this. May your tribe increase.

  10. Hello,
    Your site is very helpful. I’m about to finish my application and there’s a question whether I had a “Ten Finger print” and I can’t seem to remember going thru that 10 years ago, it is safe to just answer “no”? Thank you so much

    1. Hi Myla, that’s for when you entered the US and pass thru immigration. They ask you to do the 10 finger scan. If you don’t remember, then I suppose you can say no. Hope that helps 🙂

      1. Been there 2009(due to poor memory,I really can’t remember, hehehe) just going to answer “no” Thank you very much again Ms. Cheryl 😀

  11. Hello,
    I made an account for Step 3 but the Interview Waiver questions did not appear. I was able to provide my DS-160 confirmation number and receipts number but it led me to the visa appointment scheduling, which i did. I’m not sure what to do to go back and be able to see and answer the Visa Waiver questions.

    At what part did it appear for you?

    1. Hi Angelica, after creating my account, I had to provide details like passport number etc. That was also where I put the DS160 confirmation number. The questions should follow that part. I don’t know why you were led to the appointment page instead.

    2. Hi Angelica, doing the dropbox visa option for my Mom and its also asks me to schedule an appointment, withouth the visa waiver questions. Were you able to do it? Would really appreciate your help. Thank you.

  12. Hi! First of all, thank you for this detailed guide. Just a quick question regarding the ten-printed field. This is silly but I really can’t remember if I’ve done it. Got my visa in July 2008 and have been to US twice.. both JFK as port of entry. Is it better to put NO? I read in one forum that it you’ve been to the US after 2007, it’s quite certain that you’ve been ten-printed. Let me know your thoughts. Thanks.

    1. Hi Girlie, I had it printed in matte/silk paper. I only remembered the glossy requirement after I had it printed. I didn’t reprint na and just submitted the matte. Ok naman 🙂

  13. Hi, one of the criteria in the ustraveldocs website on this is your name doesn’t have to be corrected or changed in your new visa. Does this mean changing from maiden to married name is not included under this category? Did you fill out your forms with your married name?

    Thank you! 😃

    1. Hi Cara, I had my name changed from maiden to married name. It’s still allowed for dropbox as long as you provide your maiden name in the other name field. 🙂

  14. Hi! Im already waiting for my passport from the embassy. I just want to ask regarding the confirmation email and text regarding the delivery of your passport, was the email / text from the US embassy or was it from 2go? I just received a text now from 2go that my us visa was for delivery today. But I did not receive any email. Thanks again

    1. I got my passport and visa already! yehey. I did not receive an email. 2go just texted that they will be delivering my US visa. Thank you very much for the help😊 it was pretty quick, i went to 2go oct 1. After 3 days (october 4) my passport was delivered back to me.

      1. Hi, did you need your name changed? Was your passport in your married name and the previous visa in your maiden name? Im asking because i renewed my visa but they gave me a letter saying i was not qualified for the visa waiver due to the name change, however i put my maiden name on the “other names” section…

    1. Interview waiver confirmation letter
    2. Current and old passport containing US VISA
    3. 2 photos 2×2

    …they did not ask for my DS160 or my receipt for the visa payment. What are the chances that they minimized the list of documents for October 2018?

    1. Hmm…I’m not sure. Maybe they have found a way to validate those online so no need ro preaent them. I will have to ask my in law who will submit her application this month.

    2. I just got my passport back last October 4. I just sent those 3 requirements and added a copy of ds 160 just to be sure hehehe. I got my passport 3 days after i dropped it off at 2go. I also did not receive an email nor a text from the embassy. But I got a text from 2go that they were about to deliver my passport within the day.

  16. i had dropped mine off on a saturday so there’s not enough update on it (its still sunday night). Anyway, one question, did your parcel say 221G package on it? The woman behind the 2GO counter didnt seem to know what she was doing, and she didnt even ask for my IUD code which I thought was odd. Pls tell me its just me and mu anxious self and that other people have the same experience….???

    1. Same! I had to fill up a form enumerating the documents I was about to send over and theirs a checklist with 221g, others etc. as option. I was about to just check others and specify “US Visa Renewal” but then I asked the girl about it and she wasn’t sure. I only filled up one waybill even if I told the staff that I listed my mom as a dependent and her application goes with mine; it’s indicated in the waiver letter anyway. It looked like she’s not 100% sure what she’s doing as she didn’t ask me to write the UID and didn’t make note of it also >

    1. Hi Cali, it’s okay to do either. To be sure, you can fill up the ds160 first. What I did was to fill it up first, pay, and then reviewed my form and then submitted. 🙂

      1. Ma’am thank you for your prompt reply.
        I was trying to fill out DS-160 form and I’m not sure if have done Ten printed before. My b1/b2 multiple entry visa got approved dec 2007 which was 11yrs ago so I can’t recall if it was 2 fingerprint or 10 fingers when went to the consulate. I wonder when did the Ten printed started .

          1. After my visa approved Dec 2007, My first and last vist to US is Jan 2008. I cannot recall if I did that in the immigration. Do you think that process was already in effect last 2008? So sorry, it was 10 yrs ago so I cant figure out what to answer really in the application form if i did Ten printed.

  17. Hi. I didn’t place my maiden name as an other name in my Ds form. Will that be okay pa? I cant edit naaa 🙁 and if that so, will i be answeing yes or no sa change name?

  18. Hi po Ms. Cheryl, very helpful blog, thank you for posting! My question po is regarding Item 9 of the qualifications “The last time I applied for a B1/B2 visa it was approved.” I applied for the first time in 2009 and got approved. Does the requirement mean that I was approved at least twice, before I can apply for the Interview Waiver Program? The words “last time” baffles me because it was my first application and was approved; and my interpretation is that for example: 1st application was denied then 2nd time, approved, hence “last time”? Was it your first time renewing too? Or you know of a similar scenario as mine?

    1. Hi Angel, it only means your previous application, regardless of whether first time or nth time. 🙂 So with you, you definitely qualify for the dropbox for that question.

  19. hello , we traveled to the US when my daughters were only 8 and 12 years old. Are they qualified for an interview waiver or do they need to go to the US Embassy in person to apply for a visa renewal?

    1. Hi Edith, one of the requirements is for the most recent visa to be issued or after 14th birthday so that means your kids have to apply in person for visa renewal.

  20. Hello, Thank you so much for this blog! It’s so informative, well written and very helpful!! I’m planning of using this service to renew my US visa. But I can’t remember if I have an old account or which email add I used.

    My hubby created an account and got his visa recently. Should I use his account and put myself as dependent? I’m the only one renewing the visa. Or would it be better if I create my own account?

    Thank you!

  21. Hello! Thank you for this well written, informative and very helpful blog! I want to renew my visa using this service too. I cant remember if I have an account already or what email add I used before; but my husband has one since he got his visa a year ago. Should I make a new account or put myself as dependent undermt hubby’s account? Thanks!

  22. Hi Ms Cheryl!
    On the no. 8 Qualification “My most recent visa was isssued on or after my 14th birthday”…
    Can I still include my daughter if she was still 5 years old at the time her last visa was issued and I want to include her now since our visa will be expiring April 2019?

    I would appreciate your reply.Thank you.

  23. Hi,
    I just applied for renewal via Dropbox early this week & I would just like to ask if the email or txt msg you received from the us embassy stated that your visa was approved. In my case, i got an email this afternoon that my documents have been collected from the us embassy & the passport number being returned is ****** while the txt msg stated that my passport ****** is ready for pick up. When I checked my status at ceac, is says Issued. Does it mean that my visa renewal via Dropbox was approved?

    1. Hi Kim, yes, those are the same notifications that I got. It does not state on the email/text whether the visa was approved or not. I was holding my breath up until I received the 2go package. 🙂

  24. Hi, regarding the requirement for “My most recent visa was issued on or after my 14th birthday.” does this refer only to b1/b2 visa or any us visa because with my b1/b2 visa, i was still 11 years old but recently i had a j1 visa when i was 20 years old. so can i answer yes to that requirement? thanks

  25. Hi. In step 3 (CGI Federal) I saw that it says the earliest date of interview is Nov 20, 2018. Does this mean we need to choose an interview date or send our documents after Nov 20? Also, if we receive the dropbox confirmation letter, do we have to mail the documents immediately? Or do we have some time before we mail them? Thanks

    1. Hi Monica, the interview date is applicable only for those who will go to the embassy. It should not be related to the sending of documents. I sent mine about a day or 2 after I got the confirmation letter. I suppose a day or 2 is fine. Just don’t wait till like a month before you send in the docs.

  26. Hi! I just want to clarify this part “My most recent visa was issued on or after my 14th birthday.” What if my visa was issued on the year that I will be 14 does that apply for interview waiver?

  27. hi po.. ask ko lang po kc pumunta ako sa 2go they were asking about the bar code… meron naman akong appointment confirmation need bah namin ipadala yun passport namin or kami talaga ang need magpunta sa us embassy? need your help

    1. Did you use your married name on the application? I followed the blog but i got a rejection letter sent back saying i needed my name changed so i did not qualify for an interview waiver. Did you renew yours recently? I did mine just this october…

  28. I followed your advice, placed my maiden name on the “other names” section and then answered yes to all the questions. I got the Interview Waiver Letter and dropped it in my local 2go, but i got a letter back, like a checklist type, that said i needed to change my name so i did not qualify for an interview waiver. Has anyone else had this experience? I renewed mine this october after reading your blog. Im wondering what i did wrong, ive done the 10 fingerprint, been to the US and back 4 or 5 times. Everything checked out except for my name change. I live all the way in CDO and dont really have time to fly to manila so this was such a dealbreaker for me..

    1. Hi sorry with the rejection letter did they give back the passport… i got an email this morning stating that a case regarding my application has been created and reason is did not meet IWP requirement so guess mine was also rejected. I also followed steps i wrote may maiden name also.

      1. Hi! Yes i received my old passport and recent passport in the mail with the lettwr stating that i did not qualify for an interview waiver due to the name change and that i needed to come into the embassy for interview.

  29. Hi! I paid for my family’s visas via bpi online and have received confirmation numbers for all payments, however when I input the reference numbers as receipt numbers it says us visa payment record not found. I paid this morning (according to bpi the payment should be posted after 4 hours). Did I do anything wrong or should I wait another day and try to input our reference numbers as receipt numbers? Hoping someone can help! Thank you in advance 🙂

      1. Hi! 🙂 You were right! It was just a delay in the posting of the payment. 🙂 The next morning (last friday – Nov 23), i tried to input our reference numbers and it was accepted!

        I submitted our passports that afternoon and checked online for our visa status as early as Monday (Nov 26), and my sister’s status was already “Issued”, then my brother and other sister’s status changed to “Issued” the next day and mine changed the day after. The 3 of them received their passports on Wednesday and I just received mine today. 🙂

        Thank you so much for your blog. It was really helpful and the comments section has been super informative, it’s so great to hear about other people’s experiences too. Good luck to everyone else! 🙂

  30. Hi Cheryl
    My daughter’s 14th birthday was 1April2008, her B1/B2 US Visa was issued 17March2008 (16days before she turned 14) can she qualify for Dropbox application? Thank you

  31. Just an update lang po, my US visa was renewed under the Interview Waiver Program for another 10 years! Dropped it in 2go on 13 November 2018, US embassy received the next day (I assume) and the US embassy’s issuance date appearing on my visa was a Friday (November 16, 2018)! I received my passport November 20, 2018.

    Thank you again for the help!

  32. I just tried using dropbox last week and they returned my application stating that I’m not qualified for the Interview Waiver program because of my name change due to marriage.

    1. Hi angel does that mean you just have to sched personal appearance but your visa application was not denied? Mukhang same case tayo coz i got an email this morning stating that a case was created on may application and the reason is did not meet IWP requirement so i guess mine got rejected also. Thanks

      1. Unfortunately the same thing happened to me. My US visa was up until oct27 and i had renewed it a week before. I dont know if that changes the outcome. But im more relieved to see that there are a few of us here who weren’t qualified, as it means that it was nothing that we did, but due to name change lang talaga. Did you renew youre recently? Mine was this october 2018..

          1. The application will ask if you have a visa that is still valid or already expired within the last 6-12 months. I think the timeframe is only up to a year. Since it’s already a few days past December 4, i think they will most likely ask you to re-apply for a new visa, and not a renewal. Just my 2cent. Please feel free to update us here on your visa process and God bless you!

        1. Maybe they became stricter na now… i just mailed mine last week but my visa expired last dec 12, 2017 pero pasok pa ako sa 12 month time frame. Hassle lang for us i was hoping they would allow na since kita nman talaga sa passport na change name due to change of status.

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