Get to Know Citizen Services that Make Our Lives Easier


NSo Teleserv
One of DS’ Christmas gifts came in a red LBC pouch on Christmas Eve. It was his passport! 🙂

We applied on the 1st of December and got it on the 24th. Note to self, if you need to get your passport quick, don’t do it during December! The experience when we got to DFA Megamall was pretty much the same as DA’s (read about it here) except for the overly long line that was snaking the entire floor. We got there in time for the 2PM appointment and they were just letting in people from the previous time slot! Oh my! Anyway, it was a good thing that our applicant was a minor and so we were able to skip the long line and go inside directly.

Looking back, I am so glad that the whole thing was a breeze, from the NSO documents application to the passport application itself, thanks to Citizen Services.

The Citizen Services Call Center for Filipinos by Filipinos

Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. Primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies.

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

The central services available to Filipinos are:


Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System


Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center

From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System


A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access or call (02)737-8888 to facilitate processing.

Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens. Yey!

20 thoughts on “Get to Know Citizen Services that Make Our Lives Easier

  1. Our passports were expired na, everything is online na nga nakakalimutan ko pa rin magset ng appointment. hehehe! Wala kasi pag gagamitan pa kaya siguro di ko minamadali.

  2. I’ve tried NSO helpline before and I’ll continue using the service in the future. The price may be doubled but it saves us more time compared to waiting in line for hours.

  3. I haven’t tried the Passport System yet. Though I have to commend their NSO services. Everything is so quick and hassle free 🙂

  4. I haven’t tried any of the services yet but I already love the idea! I need to remember this when we apply for our passports. Yay!

  5. Pilipinas Teleserv is great! I actually reordered my kids’ birth certificates last month. It was a very easy, fast and no-fuss transaction.

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