Well, not mine actually, DH’s.
Last October 4, after loading his prepaid Globe number, DH received a text from Globe’s 2363 informing him about how he has earned a number of spins from loading and that he can join Globe’s Load Panalo to win exciting prizes. While DH is not the type to join contests and promos, he decided to give this one a try thinking that he might actually win something from that many spins that he has earned.
He followed the instructions to register. Once you’ve entered your number in the website, Globe was supposed to send you a verification code that you have to enter to proceed with the registration. The code never came however. Discouraged by that, DH didn’t pursue the registration any further and eventually forgot about it.
23 Days Later
Fast forward to October 27, 23 days after the Load Panalo text, DH has noticed that his load has been decreasing by P5 daily for a number of days already. Don’t ask me how he knew. (He’s the type to send BAL to 222 at the end of everyday to check his balance. Shhh…Don’t tell him I told you!) Initially, he thought that maybe he had made extra calls outside of the network or someone had used his phone to call or text. Being the problem solver that he was, he decided to get to the bottom of everything. For one whole day, he did not use his Globe number to call or text anyone nor did he let it away from his sight, lest someone might use it without his knowing. Lo and behold, at the end of the day, upon checking his balance, it was indeed P5 lesser!
That prompted a call to Globe’s Customer Service. The agent asked him about using Facebook with his phone, which he denied since it’s an old Nokia unit. After further investigation, the agent asked him if he had joined Globe’s Game with Friends app. Not having heard of it before, he said no as well. The agent however insisted that it was what’s causing the daily P5 deduction. That seemed incomprehensible since he never registered for such an application nor did he receive any text confirmation that he has joined. He asked the agent when the deduction started. The agent answered, October 4.
Upon reviewing his message inbox, he found that he received the Load Panalo text on the same day. He explained to the agent that the only thing he has tried registering for is the Load Panalo. He stressed that he tried because it was not successful at all. The verification code to complete the registration never came so he was not able to continue with it. Further, he did not receive any confirmation nor any message about it after. The agent offered to discontinue the service to stop the deductions.
DH was not through however. After doing a quick search on the Internet, he found out that he was not alone. Many other people were also complaining of cases wherein they received ad notifications from Globe and their load automatically got deducted. Armed with this information, DH decided to call up Globe’s Customer Service again to give them a piece of his mind. He asked why such an unacceptable thing has happened. Globe was deducting P5 everyday to unsuspecting subscribers who never did sign up for anything. There was no message received of subscribing to anything at all. It’s as if having received that first invite message already meant automatic P5 deduction. What sort of trick is that? Imagine the millions of Globe prepaid subscribers falling into this trap. How rich does that make the telecom? Unless you’re like DH who meticulously checks his balance on a daily basis, the only time you would have known is when your balance reaches zero. Imagine your hard-earned pesos going down the drain because of this!
After his litany, DH requested (not demanded) for a refund of those stolen load. It didn’t quite matter if they’d grant it or not, he told the agent, what’s more important is that they stop doing this to unsuspecting subscribers. A few hours later, DH did receive a text message informing him that P100 has been loaded back into his number. It’s actually P15 short but it’s good enough. It’s also a sign that there was really something wrong in their part. We certainly hope that they would put a stop to this gimmick and stop preying on unwary subscribers.
How to Avoid Load Theft
- Monitor load balance regularly. Globe prepaid subscribers can dial *143# to access their load balance and check the status of promo registration. Alternatively, you can send BAL to 222 for free.
- Be wary that receiving push messages from Globe about its value-added services (games, apps, ringtones, etc.) may automatically eat up your load until you manually stop the notifications.
- Be wary that joining Globe’s games and promos may automatically deduct your load on a regular basis until you manually stop it.
- Immediately call up Globe’s Customer Service upon learning of unusual deductions from your load.